This is a hang up and try again matter. I personally HATE the India call centre- it's as if they are not trained to do anything but read off a script.

Here is your best friend- simply put in that you are "Gold" into the tier section (assuming you're AA EXPLAT) and it will show you all the available numbers to call (and this will be BAEC services): http://app1-baft.rhcloud.com/finder.php