Originally Posted by
sandratravels
1. Is it best to book online with Hyatt for the reward night as it is 5,000 points?
It's strictly your choice. You can book online or you can call Hyatt central reservations and book it by phone. If it were me, I'd book it online due to personal preference (and due to a belief that online reservations are easier to cancel online).
3. There is a chance I may need to cancel this award night and I would like to retain my points?
Read the terms and conditions which will clearly display on the screen before you book. As long as you meet those cancellation terms, you'll get your points back if you cancel. Typically you can cancel as late as 6 pm the day before arrival.