Hi folks,
Looking for some clarity on an issue I'm running into. My parents are flying a domestic segment tomorrow and they have no status. I thought I would surprise them by applying an RPU to have them upgraded because I see there are seats available (albeit no R space right now). However, there are no customers waiting for upgrade and it shows 10/12 booked.

I called the 1K desk and was told that RPUs cannot be applied within 24 hours and there was no way for me to upgrade them. I got the explanation about 2 different systems within 24 hours (reservations and airport), which I understand. But it seems odd that my RPU could not be applied to weight list them.

Any thoughts?