Originally Posted by
aster
Turns out they do sell it online but unfortunately you cannot do the VAT refund for products ordered on the internet.
Depends what you mean by 'ordered'.
The crucial question is where the transaction occurs.
If the purchase happens in store, with it just being an order/reservation, that is fine for a VAT reclaim.
If the purchase happens online, and you are just collecting in store, then it is distance selling and not eligible for VAT reclaim.
PC World suport both.
You can certainly use their reserve and collect service (where the transaction is completed in store) and get the VAT back.