Goodonya, gohima! And thanks for taking the time and effort to keep us informed. ^

If anyone wants to take this on at another level to try to make a change and institutionalize this so when agents refer to policy, perhaps there can be a written exception for upgrades:

Suzanne Rubin
President of American Airline Aadvantage Program and customer loyalty
4333 Amon Carter Blvd
Fort Worth, TX 76155
(817) 963-1234
suzanne.rubin <at> aa.com

Note: e-mailing is not necessarily successful. Courier such as FedEx grabs attention, snail mail as well but probably slightly less than courier.

P.S. We've merged this into the existing thread so we avoid information fragmentation.

Thanks! /Moderator