Originally Posted by peroorim

So both my spouse and I finally had all the stars aligned and we flew with Air Canada on an Aeroplan Award flight from MAD to YYZ. We are both primary card holders.
There was no AC lounge and we were denied in the Star Alliance one. I think the fine print covets AC lounges only.

Since we only had carry-ons I was hoping to use zone 2 boarding. We received zone 5 and the agent had no idea what was even asking about. They sent be back to the line.

I have since contacted the TD via secure message and at first was told to contat Aeroplan, then was told that it is a training issue with Air Canada and finally that I want to take it any further, I should call TD.

Any suggestions? Looks like this is one big mess with empty promises.