Originally Posted by
jennyb10
I have been flying Delta for years, and lately your service has been awful. I've been significantly delayed very often, and twice in the last month my flights have been cancelled.
Not sure these two sentences of the third paragraph to DL were necessary. They seem a bit gratuitous/hysterical here. Your current beef isn’t about service, delays or cancellations. IMO it detracts from your legitimate overarching complaint…the downgrading of your parents.