Originally Posted by
fly18725
The lack of communication on the ground? Well, there's no United staff or systems, so it's not completely unexpected.
With great respect, there were 8 or 10 United staff on the ground. They came with the plane. Presumably they were on the phone to dispatch. They are theoretically trained to be resourceful. That they disappeared to a hotel and comfy beds without communicating with the strandees, even to say they can't get a rise out of HQ and they're trying and they're sorry, speaks volumes about the state of the company. It simply feeds the standard narrative that the main mission of United Airlines is the safe transport in comfort of the employees of United Airlines. (They'd been on duty less than three hours when the diversion took place; they must have been exhausted.) Add the captain to the list of UA people who have some explaining to do.