Originally Posted by jphripjah

We didn't want people parlaying a one-off inconvenience into months or years of free food and booze, and then having them schmoozing with other elite guests in the lounge and telling them they didn't earn elite status, they got it by complaining about a bad incident, etc.

I'm just trying to tell you the hotel's mindset. They are more inclined to give out a one time resolution, like points or a free weekend/dinner at the hotel where the incident occurred, rather than give a perceived a "complainer" elite benefits that will have him returning again and again and perhaps acting like a big shot. The local property that let you down may not even have the power to upgrade your membership, which would entitle you to perks at other hotels.