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Old Jun 14, 2015 | 11:42 pm
  #6  
kwflyer
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Join Date: Feb 2008
Location: YKF
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Originally Posted by adam.smith
I thought the Elite/Super Elite lines just got us faster access to the same pool of agents, not a separate desk?
SE has their own desk during regular business hours. During off peak times, calls are routed to the general queue with priority. The agent can see which number you called in either case.

Elite calls are supposed to be routed to seasoned agents instead of greenhorns but YMMV.
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