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Thread: Involuntary schedule changes and fare refunds
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Old Jun 14, 2015 | 11:33 pm
  #5  
Adam Smith
Moderator, Air Canada; FlyerTalk Evangelist
 
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Originally Posted by kwflyer
Keep in mind AC just hired a whole bunch of new call centre agents, many who are proudly working the Elite desk(s) and use AC.com (not RES III) for multi city bookings/changes/quotes
I thought the Elite/Super Elite lines just got us faster access to the same pool of agents, not a separate desk?
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