Originally Posted by Happy

Club Carlson is the only hotel chain among all hotel chains we use, that does NOT have a post stay survey or thank you email. ALL other hotels we stayed at, IHG, SPG, HHonors, Marriott, have post stay emails to thank the guest and many also have a Survey link to solicit feedback.

Had it not for the generous 2-4-1 benefits, I doubt many here would seek out to stay at Club Carlson chain. Not only they have far less foot prints than other chains, many RBs are cheaply furnished but try to pass as upmarket hotels. Front desks are far less friendly in almost all the stays versus other chains. Dont know where the problems are but it does not matter any more because the incentive to seek out Club Carlson properties no longer exists.