Club Carlson is the only hotel chain among all hotel chains we use, that does NOT have a post stay survey or thank you email. ALL other hotels we stayed at, IHG, SPG, HHonors, Marriott, have post stay emails to thank the guest and many also have a Survey link to solicit feedback.
Had it not for the generous 2-4-1 benefits, I doubt many here would seek out to stay at Club Carlson chain. Not only they have far less foot prints than other chains, many RBs are cheaply furnished but try to pass as upmarket hotels. Front desks are far less friendly in almost all the stays versus other chains. Dont know where the problems are but it does not matter any more because the incentive to seek out Club Carlson properties no longer exists.
Originally Posted by
writerguyfl
Radisson's 100% Guest Satisfaction Guarantee is a program that is implemented at the hotel-level. In order to invoke the guarantee, you must first report the problem to the hotel while you are there. And, you must give the hotel a chance to fix the problem. Only after that happens can the Guarantee be invoked.
Here is the text from the Blu site. I'm sure the main Radisson site has the same information somewhere. (emphasis mine)
In our fiercely competitive industry, we stand apart from the rest thanks to our special Yes I Can! service spirit. We love what we do and as proof of that, we promise to deliver a 100% Guest Satisfaction Guarantee.
Our staff will do everything to ensure that you leave our hotel happy, so if there is a complaint, it is addressed with the utmost of haste. If your complaint remains unresolved or you leave disappointed, any one of our staff can invoke the 100% Guest Satisfaction Guarantee. This means that you will not have to pay for your room or the service in question.
To keep you coming back time and again, we strive to provide an exceptional service level at all times. This is our promise to you… or your money back.
So, if you are dissatisfied with anything during your stay, please let us know and we will endeavour to make it right.
Source:
http://www.radissonblu.com/businesstraveler/100gsg
There's no way to file a complaint relating to the Guarantee because it must be done while you are at the hotel.