Originally Posted by
Oxon Flyer
The crux of the matter, as you describe, in the case where the hotel has more than one roomtype in the SNA pool, is whether you are confirmed / guaranteed the specifc roomtype you selected when applying the SNA, or whether you are only guaranteed one of the roomtypes in the SNA pool.
What is the point of having several suites/rooms to choose from if the hotel can ignore your pick and place you in a (often small) jr suite instead of the real suite you wanted (or even needed)? I for one would submit a customer complaint in this case. You a have confirmation from 5 days out giving you a spesific suite/room - so then you should get this.