Originally Posted by
Often1
1. As a starting point and for future reference by others, I would not make EC 261/2004 compensation and customer goodwill claims in the same request
Yes I think that just confuses matters and may be the reason why they didn't pay the extra expense incurred by the delay.
I would have submitted a request for the expenses first then, if refused, gone after the EU comp. I wouldn't have gone for both.