Originally Posted by
PRHusky
As a result of continuous "unexpected errors", an additional 45k points transfer to Hyatt was processed than I intended. My calls to Chase have not been able to resolve the issue. First call took place a month ago. They keep "escalating" the issue, but that has not achieved anything. They also keep telling me that this is a marketing department issue, but will not let me talk directly to marketing.
Any ideas or suggestions as far as what I can do to settle this matter? Thanks.
Update: it took almost two months and countless calls, but eventually Chase did credit 45k points back to my account. The strange thing is that the extra transfer to Hyatt was nevere reversed, so I ended up with an extra 45k Hyatt points!
No complaints.