Dear jimindc,
Thank you for taking the time to post your feedback.
The different classes of booking and the T&C impact on revenue and award tickets.
In order to get the most accurate information about this, it is preferable to touch base with our call center agents who would take you through the booking and mention all relevant details pertinent to your booking.
Thanks
*RM
Originally Posted by
jimindc
When searching for award availability, this note appears on the main search page under "Notes":
"If your itinerary includes an onward connection, we do not provide any accommodation, regardless of your connection time."
I don't see the same language on the standard (non-award) booking page, so perhaps there are different policies for revenue tickets and award tickets. Just something to look into if it applies.