Web Site Woes
I have cast my loyalty lot with B6 for this year and am close to Mosaic status. I love the flights, internet and general service. I understand that B6 as a company is IT challenged but my experience today trying to do simple things has me half way to insanity. For some reason though I book everything on-line, I do not consistently get confirming emails on flights. This means when I want to get a receipt I must get the confirmation number. To get the confirmation number I go to manage flights on the web site and get a message "There is a problem, contact system administrator." Try that a few times and get bored. Decide to book a flight, and get a message when I try to book "Your log-in has expired." Log-in and do it again and I get the same message. 15 minutes on site and nothing accomplished. When I get Mosaic I will just call about this stuff but it does border on unacceptable. Is it?