I just received and answered a survey from Kimpton. *Asked me about my travels, where I've stayed, what program I liked best (Hyatt), why I liked Hyatt, my status with IHG (Plt, Amb, IC/Tier 4) and then a tell me what you think of these bennies. All bennies were accompanied by a photo.

1. $30 spa credit
2. free wifi
3. 10x points for $ spent on room costs only
4. complimentary coffee
5. afternoon wine

Follow up questions:

What stood out
What didn't stand out
Confusing or not
Ranking
If these were the Karma bennies, would you stay more, less, the same
Why I would stay more, less, the same

Lots of free commenting boxes where I was asked to explain in as much detail as needed (however there is a character limit that I grossly exceeded and had to edit accordingly). It wasn't part of any of the question but I did note in one of the boxes that I stay(ed) at Kimpton because of the current benefits for ICs, namely, upgrades and amenities. I also noted that the lack of info halfway through the year led to me decrease my Kimpton spend. No questions about customer service (knowing I could have (and should have) added that Kimpton CS was on par as a seller for the chain as the bennies. Without the CS, it's a "only" a bigger room, a free bottle of wine and some gummy bears)

Survey is signed by our OWN Maggie Lang Sr. Director, Guest Marketing

Cheers

* To the best of my recollection. Maybe someone can add to my overview with a running commentary as that FTer answers the questions