Originally Posted by
Bonehead
Maybe a paying F customer caused this. I was once paged at the Club at ATL and asked if I'd give up my upgraded FC seat ATL-IAH-DEN for a FC seat ATL-DEN on DL (back when CO and DL were SkyTeam allies) for what I assume was a paying FC customer.
That being said, I would be livid had what happened to the OP ever happened to me.
I'd be livid as well, but the Contract of Carriage allows this:
Rule 24.a.3
Schedules are Subject To Change Without Notice - Times shown on tickets, timetables, published schedules or elsewhere, and aircraft type and similar details reflected on tickets or UA’s schedule are not guaranteed and form no part of this contract.
UA may substitute alternate carriers or aircraft, delay or cancel flights, and
alter or omit stopping places or connections shown on the ticket at any time. UA will promptly provide Passengers the best available information regarding known delays, cancellations, misconnections and diversions, but UA is not liable for any misstatements or other errors or omissions in connection with providing such information. No employee, agent or representative of UA can bind UA legally by reason of any statements relating to flight status or other information. Except to the extent provided in this Rule, UA shall not be liable for failing to operate any flight according to schedule, or for any change in flight schedule, with or without notice to the passenger.