Not looking for compensation but only for a contact with Radisson Customer Care if such dept exists as I said see their guarantee stated but no where to enter/report a problem (and I've now waited 3/4 days for Club Carlson to respond - and have left Dublin, did 2-nights in Wicklow and now in Athlone before driving to Galway tomorrow - but never rec'd more then notice of my contact).
And I did ask the Front Desk before I left at 11:30AM to service my room while we would be out but as reported, 5-hrs later, no joy.
Simple resolution for me is after this trip just book other brands since it seems Radisson/Club Carlson can't return a contact in 4-days.
Originally Posted by
fassy
Although I agree that room service by 6pm is unusual and they should have done this between 10am and 3pm - although I think there is no fixed rule for that, just an 'expactation' I would have.
Anyway, if you feel the need to complain about it, contact the GM (google "general manager radisson blu dublin", first hit on linkedIn.ie, then
[email protected]), personally I wouldn't make a big fuzz out of it and let it slide... an unserviced room and lame excuse from the front desk is nothing I would pursue.
They probably just missed your room and didn't had the guts to admit it, perhaps fearing you will hunt there for compensation? Which based on this thread sounds not that unlikely
In general the RB Dublin is a great property.