Originally Posted by
Tchiowa
So when I fly a UA codeshare on NH from NRT to BKK and something happens, it's UA's fault? Even though there is no UA person on the plane. How about if an FA does something wrong to 2 adjacent passengers. One on a UA code share the other on an NH ticket. I don't mean "who writes the compensation check" I mean which management team is responsible for the bad behavior?
If you go to the McDonalds in my neighborhood and slip on the sidewalk you don't get to sue McDonalds corp.
I think there's a distinction between codeshare and capacity purchase agreement. A better analogy may be Starbucks. The corporation is ultimately accountable for the quality of franchised locations, such as those located at an airport, but not for other retails stores that brew Starbucks coffee.