Flight Change without Authorization!
So I was scheduled to fly MSP-ORD-SFO this morning. Picking a particular itinerary because I wanted the 777 ORD-SFO flight. I had a purchased First (P) fare which put me in business from ORD-SFO and then used and RPU to upgrade to F on the 3-cabin 777.
I get to MSP at 4:45am and wait to board my flight and when I do I get the 3 beeps at boarding. Low and behold, somebody changed my flight at 2:55am to go non-stop from MSP-ORD and a regional jet. THAT'S NOT WHAT I WANTED or I would have booked it. And now of course the MSP-ORD is full in F (they upgraded somebody as I was waiting in line and put them in my seat) and the 777 only has middle-seats in business.
NOT HAPPY.
I'm assuming that this change was made at ORD or some other GS agent in order to snag my 777 First seat for a GS customer, absolute insane.