FlyerTalk Forums - View Single Post - is MIL entitled to anything after arm got hit by unsecured trolley during landing?
Old Jun 9, 2015 | 6:39 pm
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cfischer
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Originally Posted by zrs70
It doesn't help that nothing was documented at the time of the event.
agreed. This got to be documented on the spot otherwise you are in a 'he said she said' situation. I'd say UA will throw some miles at it to make it go away, but something more serious than that ... I doubt it.
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