Refunds are limited to $300 per eligible item, and $1,000 per calendar year per eligible Card account. To be eligible, an item must be in “like new” condition (not visibly used or worn, defective or damaged in any way) and in working order. The merchant from which the item was originally purchased must also have denied an attempted return of the item. Any item purchased from a merchant that has an established return/ satisfaction guarantee program which is greater than or equal to the terms of Return Protection, and provides coverage for your claim, will not be eligible for a refund.

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Fraud
If any request for benefits made under the Return Protection benefit is determined to be fraudulent, or if any fraudulent means or devices are used by you or by anyone acting on your behalf to obtain benefits, all benefits will be forfeited. We do not provide coverage to a Card Member who, whether before or after a refund request, has:

1. Concealed or misrepresented any fact upon which we rely, if the concealment or misrepresentation is material and is made with the intent to deceive; or

2. Concealed or misrepresented any fact if the fact misrepresented contributes to the refund request.