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Thread: Luxury hotel groups & their lack of rewards programs
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Old Jun 8, 2015 | 8:38 am
  #11  
Aventine
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Originally Posted by agp423
What, then, exactly is a "guest recognition" system? The executives/PR say that the hotels will cater to guests' preferences, but what preferences can one specify before the stay (higher floor, nonsmoking, 1 king bed, far from elevator) that other hotels like a Hilton or Marriott cannot satisfy?

Fun fact: some boutique hotel I stayed at in Beijing wanted to charge me 600CNY for a damn electronic table clock, which I really loved. Do you think if it were the FS they would have just given it to me?

How have you noticeably benefited or been wooed by luxury groups' "guest recognition" programs? Inputs and discussion welcome.
SL has their Horizon Club program but it earns points at an anemic rate. I have no high, good status with them but know the necessary individuals to get things done.

I think of what you mean more of personalization and preferences than guest recognition?
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