FlyerTalk Forums - View Single Post - Luxury hotel groups & their lack of rewards programs
Old Jun 8, 2015 | 6:54 am
  #7  
Kagehitokiri
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Join Date: Jun 2006
Location: IAD/DCA
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youre including factors like higher occupancy (overall) at lower priced chain hotels? also the more rooms there are, the more complicated some requests become in terms of delivery.

not to mention a very important difference - service recovery after service failure
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