Originally Posted by
glbltvlr
USAA has a "Community Board" for feedback. The moderator said she'd pass my request to the EMV product manager for changing the priority of verification methods back to PIN first. I got a note back from that person stating they wouldn't be doing that now and had no plans to do so in the future.
Considering that their member base has to skew heavily towards a well traveled crowd, that was a very depressing answer.
A couple of us here tried earlier to ask why USAA changed the CVM list from the old cards, and the only answer was "business decision," which is no answer at all.
The CVM order change by USAA, plus a frustrating experience dealing with AFCU's antiquated processes and Chase's waffling on when they will implement PIN preference, have convinced me not to run after any more promised Chip+PIN cards until things settle down a bit - at least until a few months after the October "event"
coming up.