Originally Posted by
jphripjah
For what it's worth, they can absolutely identify the officer in question. Every time you are referred to secondary inspection, an electronic report is created identifying the agent who referred you, the reason he typed in for the referral, (so that the secondary officer can read it and know why you were referred) and the results of the inspection.
You can make an easy online FOIA request for all of your entry/exit and primary/secondary inspection records, they will black out a lot of the info, including the officers' names, but it might say "Passenger corporate666 was referred to secondary inspection by Officer (redacted) due to evasive answers to primary inspection questions" or something like that.
http://www.cbp.gov/site-policy-notices/foia
I once sent a letter complaining about CBP officers wrongfully seizing my anti-American propaganda from North Korea. I just sent it right to the airport's Port Director rather than following the procedure of making a request to Washington DC. It must have worked, they Fedexed me back my books and newspapers and postcards about three days later.
You should also try CBP ombudsman. Without going into too much detail, they actually helped me. It only took one letter with careful explanation of what happened. But it took them. 7 months to come to a resolution. I'm still glad that they resolved my situation.