First and foremost, I would like to thank the Lurkers for their investigation into my concern.
I understand that this is not their problem as Delta administers this but I am extremely disappointed in the response from Delta not only to the Lurkers but to myself as well.

This what I am told:


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From my point of view either something has changed; maybe an IT glitch at times or I have no idea. As I mentioned before, I have flown with my wife already since inception of this program and have had no issues.

In essence what they are saying above changes the T&C's of the program. The T&C's clearly state that up to 3 additional passengers can have their baggage fees waived and up to 8 additional passengers can receive priority boarding but they must be part of the same reservation The upgrades are simply attached to my individual skymiles account and again as mentioned before I have had no problem over the last 2 years.

Based on their response and my personal communication, my feeling is they simply do not want to take the time to look into this. This is very frustrating because to me it seems like a simple explanation for them to understand but I can say when talking to them on the phone........I can literally say none of them had an understanding of the program and/or even knew what I was talking about. One gentleman kept telling me that my Delta American Express will provide me these benefits? I kept telling him I don't own a Delta Amex card - what are you talking about?

Anyway - I moved over to Delta for these benefits - now they are saying pick one but not both? This is the first time I had to deal with Delta customer service and am extremely disappointed by the lack of education or willing to escalate to someone else. As for Starwood, this should not be allowed to happen as the benefits are clearly not being administered properly.
Done with Delta.