Originally Posted by
tiltingatwindmills
I gave the short version of the story. Every time I check in I tell the FDC that the DND sign will be hanging on the door until I check out, and that I do not want any calls or knocks on the door at any time. When they entered my room without permission they lied about it, failed to follow through with the MOD, and the Regional Manager (who just happened to be in the hotel when I complained about the MOD not following up), the RM failed to follow up, and then they denied everything when I called Platinum Customer Service to complain about their total lack of concern and lack of response. I told them I didn't appreciate being essentially called a liar when they lied about the event, and the day it happened on.
Of course, my 250+ nights a year might have something to do with their eventual offer of 50,000 points. I am sure others may have gotten less in similar situations.
I've gotten far less than you in terms of comp, but because I didn't need to through so many layers to have the issue resolved and you're value as a customer is definitely greater than me: I can understand why you are comped so much.
In truth, I believe the hotel didn't and still doesn't see it is doing anything wrong, so I would avoid that particular hotel.
Curious though, how did you get new toiletries and change out your towels / linens?
Originally Posted by
dayone
Well, you definitely "won" that one, didn't you.
If a hotel has cause, it does not need your "permission" to enter your room. The hotel also gets to define cause. For example, on a multi-day stay, it is customary and reasonable for a housekeeping supervisor to check rooms that have declined service.
To me the DND sign is there for a reason and I view the violation of that sign as breaking and entering because the guest hung the sign for a reason. Whether they be inappropriately dressed, leaving wads of money out in the open, etc.
If what you say is true, then the hotel has no need to provide the sign to begin with.
Originally Posted by
RogerD408
Not specific to you, but this does not get your point across unless they know what they have lost. Simply going away leaves them in the dark. Staying elsewhere, not staying anywhere anymore, just what did they lose?
I too will not stay at a place I don't like, for whatever reason. But I seriously doubt they know what I could have brought into the coffers. When I'm feeling really nasty, I might book a typical stay several weeks out and then cancel it, hoping that pops up on someone's radar.
I don't think it is his job to do that. It is the role of customer service.
The hotel management typically prefers to stand on the side on their staff and alienate their customers when push comes to shove.