Originally Posted by seadan

It seems that PenAir has now taken over all ground responsibilities for AS in BOS. They still seem to be learning how to do things, if baggage delivery on 5/30 was any indication. The belt barely started moving before the 20 minute guarantee expired, and would intermittently stop for a few minutes after every 15-20 bags came out. It took a good 40+ minutes before they were done.

At least there was a friendly and apologetic PenAir agent in the baggage claim area who explained this was only their 2nd day handling flights, and who offered the baggage guarantee forms to all who were still waiting. I'm sure they'll get the hang of things, hopefully it is sooner rather than later!