FlyerTalk Forums - View Single Post - Delta Gate Agents and Flight attendants making up rules
Old Jun 1, 2015 | 7:22 am
  #10  
waywardflf
 
Join Date: Jun 2012
Location: BOS
Programs: DL PM, Hertz Gold
Posts: 80
Originally Posted by Widgets
They only call it a rule or policy because if they don't, no one listens. Most people don't even listen when an employee makes mandatory announcements.
I wonder if something like this, for example, a "rule" about the bins being luggage-only, would end up being counterproductive:

- DL FF listening and saying, "that's not correct."
- FF flying on DL saying, "...? That's not what *my* airline does. So much for rinky-dink Delta."
- Infrequent flyers saying, "But, I paid $25 and checked my bag so I could put my laptop up. I might as well have brought my checked bag onboard."
- Flyers who gate-checked their bags before boarding saying, "OK, that was pointless, free but pointless, they probably just made OHB room for the status flyers."

I can even imagine drama revolving around passengers arguing,

---"I'm taking your laptop case out because the gate agent SAID only luggage in the overhead bins."

---"Oh, no you don't! That bag stays where it is--there is no such Delta 'rule'."

With the greatest of respect, Widgets, I find in general that I stop listening to people when I know their pronouncements are, to soften it a bit, basically inaccurate. If others do the same, then "people not listening" goes up, I would think.

Fly safely,

waywardflf

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