Originally Posted by
rumbataz
I was on the one coming back (NCL-LHR). It was an utter shambles. Apparently the aircraft for LHR-NCL was late inbound to LHR from Europe for reasons unknown (according to BA). They then said that the LHR-NCL was further delayed by bad weather. We arrived more than two hours late at LHR. And then the baggage took a full 25 minutes to arrive.
Well as "shambles" go, this strike me as being at the tame end of the spectrum, so I am not surprised that your response from Customer Relations wasn't oozing in contrition. This sort of thing used to be a feature of life out of T1, it's a lot better these days. There again, if you had complained about 25 minutes for baggage return at Schiphol they would probably apologise for frightening you!