FlyerTalk Forums - View Single Post - Relais & Chateaux | Preferred Partner program
Old May 31, 2015 | 5:25 am
  #31  
submonte
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Join Date: Apr 2008
Location: Germany, Austria
Programs: IHG Diamond - Lounge reward / IC Amb, Hilton Diamond, ALL Silver, Marriott Silver, WoH, Miles&More
Posts: 1,145
Originally Posted by stimpy
If you don't value elite status, why do you care?



It's the hotels that pay to be in this "club" and it's the hotels that have to push the management to modernize it. But they clearly haven't and thus it stays as is. If the only people who want it modernized are a few guests such as yourself, it probably will never happen.
You twist my words. I donīt value their elite status because of the reasons I have explained before. It is R&Cīs job to attract new guests or guest categories (in this case me and others who might think like me) in order to bring the group forward, and not my job, and their failure if they do not manage it. At least in my humble opinion as someone who is daily in the field of sales also.

But you are right, too. Waste of time, energy and nerves as I might not change it, they must change it. You may know the group better than me of course, if you say the members have to push the management and donīt do it. In such cases I always suspect the management to fail, they have to deliver concepts and convince the members what to do.

To give them (I talk about R&Cīs valued members) a chance, and for me the opportunity to try out their service and cuisine, eventually talk to the owners about their opinion of group and club, should the occasion arise - and maybe it whets my appetite for more R&C - I know now what to do.

As I go out for dinner anyway often, I will chose also R&C hotel restaurants in the near (I did before in Kitzbuhel/Tyrol region but did not collect my bills) or when I am travelling, collect the bills, and later exceptionally fill out the list and send it to them and see what happens. If I get their elite status this way then ok, but I wonīt waste my stays or nights for it, as I do not value it enough from what I see now. This may change when I might use the status later once and can recognize the value for me.

In fact it is like putting the cart before the horse, what I do, or they with me, referring to their business to attract new guests.
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