Originally Posted by
gypsyjaney
What's a Golden Ticket?
It's a facility Gold members get to say a special thank you, effectively over and above a "Well Done". They used to be physical but are now electronic in the BAEC account management page.
The theory is if someone with as much flying experience as a Gold gives praise, it must be because the staff member has definitely exceeded expectations.
I've not issued mine, but suffice to say I've had plenty more good service than bad on BA.