Originally Posted by
upnorth
So I booked a return ticket MSP-AMS-DEL for a trip in July. For both KLM flights I got non preferred middle seats (no aisle nor window). When I tried to see the seat map by going in to the KLM web site using my Delta booking (1st July) it did not show me the seat map with a message I can try 3 days before flying. So I decided to do a pseudo booking for the same flights on KLM and see if I could pick seats. To my surprise when I went through the process of booking the same itinerary I saw some 40 seats empty including comfort, preferred etc and even a few aisle seats in regular seating at the back of the aircraft.
So my question is how should I go about at least getting an aisle seat. Should I use the Delta Platinum line or call KLM. I have no problem paying for a comfort economy seat on KLM. In the future should I make my booking on KLM web site instead of Delta web site?
thanks for your insight.
If you mean you have DL-coded flights on KL metal, then good luck winning this battle. Delta will (1) say there are no seats available and come back at check-in or (2) point at KLM; KLM will either (1) point at Delta, (2) say there are no seats available and come back at check-in, or (3) say there's nothing they could do and they are working on this problem. For years. Yeah. Working.
I had same problems as you and I'd love to hear if there are any positive changes.
The only solution I got is asking DL to reissue ticket so that KL segments would show with KL flight numbers. After that, you're good to go - all seats, including EC, will be available. But be aware that not every agent is willing to do that.