Okay, so if you don't no already, many airlines offer to give you your money back after booking a flight if its within 24 hours of purchase. Well, JetBlue is NOT one of those airlines. Instead, they charge an additional $150 dollars to change your flight, as well as deduct a $150 dollars for canceling a flight (not to mention, after that deduction, your money is only returned to you in JetBlue credit). The reason I am expressing myself on this forum is actually not to ridiculue JetBlue, but actually praise one of it's employers named "Debbie". Recently, something came up in my life where it demanded that I book a flight immediately. Because I had obligations for the day and was unable to access a computer, my mother was kind enough to log on to JetBlue and book me a flight. My mother being 68 years old and unable to use technology as well as others, ended up booking my flight on the wrong day. After recognizing this, which was about 2 hours later, I went on the website to find out what I had to do to switch the date. As I mentioned earlier, there was a fee of $150 dollars no matter what option I chose. Thus, I called up services where they told me there was nothing they can do etc. Finally, I became so frustrated, I called back one last time to let some anger out(in other words, I was going to yell mean things). But instead of hearing a tone of voice that I found to be unwilling to help, I heard a person with a soft tone and a desire to help. This person was "Debbie". She listened and took the time to focus on what I wanted. She was sincere and took the time to do all she could to help me. Because of Debbie, I was able to switch the date to the correct one with "no additional fee". And better than that, she actually gave me $30 back in JetBlue credit. The moral of this story is even though we live in a world where sometimes it's hard to find the good in someone, EMPATHY still exists and I can thank Debbie for showing me that.