Join Date: Apr 2009
Location: Bye Delta
Programs: AA EXP, UA Silver, HH Diamond, IHG Plat, Hyatt Plat, Marriott Titanium, Nat'l EE, Avis PC, Hertz PC
Posts: 16,630
They're going to keep tightening the screws because business travelers on expense accounts are going to pay whatever they charge.
I get about 1 flight in 4 where the service is actually what I'd call usable. The others involve pages taking 60-120 seconds to load, if at all.