Was initially offered a lower APR of 6.99%. After I politely declined, was given 3000 bonus points as a "one time exception" as a reward for "managing my account so well" over the last year.
Though I had asked for someone to help with card cancellation at the voice prompt, I believe I got a regular agent in the Philippines rather than a retention specialist; she put me on hold for about 5 minutes while she researched available offers.
It was my first time asking for a retention bonus. Have been spending about $1,500 /month on card.