Stayed here for two nights. They upgraded both rooms to lake view (beautiful sight) and Concierge status got me free breakfast for four adults.

Location was perfect- we were traveling from Milan and stopped at the Luzern station, which is a short 5-10 min walk from the hotel. (safe area, you walk in front of a university and there are a few shops outside right by the hotel and ample restaurants in the train station) Old Town and the bridge is right in front of the train station and walkable from the hotel.

It feels like they cater to business clientele, but my family and I enjoyed our stay in the hotel.