I am amazed to see how widespread this issue is!

Just wanted to update that the problem was solved - not by GGL - but by the kindness of someone on the FT board (who, sadly, would prefer to remain nameless). Many many thanks to this person !!!!

And a real thumbs down to BA on this one as the last letter from GGL just basically stated - sorry, but the letter is as good as it gets, no receipt for you!