Good luck with getting your receipt! Last April I was unwell on the day of my return from PHX and I couldn't fault the support given by the F lounge staff and duty manager. However, once we were home and completing our insurance claim we discovered the email with the receipt had been deleted and the insurers were demanding this before settling the claim. Despite being told we could get a copy this was never produced, after numerous phone calls to BA and many weeks I eventually persuaded the insurers to accept our boarding passes as proof of travel. The receipt never arrived. I now have a folder on my email where all BA receipts are stored, I want to print them out as well but my husband says that's taking my neurosis a step too far!