Originally Posted by
Irubi
I wanted to see if anyone else has experienced this or has any suggestions.
I made a booking in Jan 2015 TLV-LHR-JFK-LHR-TLV using avios to upgrade from WT+ to CW. Flights were in early May 2015.
I never received the usual e-mail with the receipt from BA. I tried to get it from MMB - but it told me to contact BA.
I called GGL line a few weeks before the flight and asked for a receipt - they also couldn't manage it online - and told me that they had sent the request to the relevant department.
After the trip I still hadn't received it and called again - was told, first of all, that I can't get a receipt after I have flown!
Anyway, I have since spent hours on the phone and have had multiple e-mails (around 10 or so) with BA - they have sent me letters stating that they can't "reissue" a receipt (despite having never received the original) and stating the amount paid. Apart from the fact that I have received 4 letters ALL showing different amounts paid (over $1000 difference between them), I still haven't received a receipt so can't get paid back from accounts.
Has this happened to anyone else and is there any recourse here?
Thanks alot
Irubi
I've had major problem with getting a receipt from BA recently. When I first requested it (via the GGL line after traveling) they advised it could take up to 4 weeks. I left it with them for 4 weeks and then rang the GGL line again - they submitted the request again. I then waited another 2 weeks and rang the GGL line again. I was told that it had now been escalated via a priority email address and I should get a response within 48 hours.
I finally got an email back within 24 hours with a letter advising me that BA couldn't recreate the invoice in their back end systems, but all the details I needed were included in the letter, (which was fine for my needs).
So I get the impression that a number of BA's back end systems aren't really capable of meeting the expectations of either customers or the BA service teams. All I can advise is to keep hassling them, and eventually you will embarrass them in to action.