Hello Flyertalk!

I had 2 nights removed from my account which represented a stay at a Residence Inn in Atlanta, GA in March. I reviewed my activity for the past 3 months and saw where 2 nights as well as points were adjusted as of a week ago.

I called MR and they indicated that the adjustment for a duplicate stay was made. On my account, the stay appears once as of April 12th (as a side note, I had to call MR to have them add these nights and points originally as the stay never did post in the 10-day period).

As of last week (May 21st), the negative adjustment appeared on my account to supposedly reverse the nights and points.

Normally, I would think if a hotel stay appeared twice on my account, then I would understand if an adjustment was made to remove the duplicate posting. However, as I am reviewing my account, I didn't see where the stay posted twice. When I brought this to the CSR's attention, she said the adjustment was made for a duplicate posting that showed on their side even though my MR account doesn't reflect a duplication.

Does this scenario make sense? Please advise.