Originally Posted by
m0hamed
While that may be how lower end hotels manage these situations, Park Hyatts and Ritz Carltons empower their staff to fix the situation promptly.
I recall at the PH SYD the maid accidentally spilt bleach on a guest's fur coat heading to the opera. The head concierge took the guest to David Jones (Department store) and bought whichever fur coat she choose before taking her and her husband to the Sydney Opera House in the hotel car.
That's a bit different than an unsupported assertion that the property is at fault.
You only need to take a spin through FT to see what sorts of petty scams and frauds people who apparently hold decent jobs and can afford to travel are willing to perpetrate in order to save a buck.
And even those who are not fraudsters are quickly to report as theft that which might well have been a careless move on their part, e.g., the cash is lying on the street because they turned their wallet the wrong way briefly.