Originally Posted by
BearX220
They're not going to apologize for the same reason you don't admit fault after a car accident, even if you caused it, on advice from your insurance company. Simple evasion of liability. And I would do the same pending absolute proof that my property was to blame.
That's a good reason for not issuing an apology, but it is safe to empathize without admitting liability. For example, I understand how upsetting it is for the OP's wife to lose cash. That doesn't mean I stole her purse.