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Thread: Lowered Rate through BestRate-Claim changed back without notice
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Old May 27, 2015 | 12:46 pm
  #8  
arlflyer
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Originally Posted by RogerD408
Given the forewarning of the issue, regardless of using OLCI or not, stop by the front desk to confirm they have the proper rate showing and double-check before checking out (allow time).

The property explanation can be true and the system is having issues. Many things get automated and sometimes they need to plug some holes. Nothing says the property can't override what actually happens and honor the agreed upon rate.
This sounds like the proper path to me, but the OP should definitely hold on to all documentation and be prepared for an escalation to corporate if necessary.
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