Originally Posted by
arlflyer
OP, can you please clarify, 1) did you get an email reservation confirmation from Hilton when the BRG was honored, showing the new rate (I believe from your post that the answer is yes), and 2) if you log in to Hilton, go to your reservation, and go to rate details, what does it say the rate is?
1) yes, i got a new confirmation email and the rate itself changed as well at the regular reservation overwiew in my account to the new lowered one
2) yesterday ( two weeks later) , the rate changed back to the old one in my regular reservation overview
The hotel explained me, that this has bureaucracy reasons. My other BRG rate which is one week later still does show the lowered rate online.
Even now that the hotel wrote me, that I just pay the BRG rate instead of the official shown one, I am going to ask myself what's going to happen when I use online check in and accept T&C and get displayed the high rate and my credit card informations...