So I got a bit of a layover and here in PHX. Woman is a pmAA EXP flying on US. She has been on the phone well over an hour (tiny club so we all can enjoy here speaking loudly and angrily) over the phone.

Apparently she is in Y and in a middle seat. She is yelling at the agent because of her status she is guaranteed a Premium seat (her words - not mine). I want to jump up and yell at her because I'm tired of hearing her screeching. Those seats aren't GUARANTEED they are just available for selection (when AVAILABLE).

She is now demanding a voucher, refund, or miles for compensation. Now, I didn't miss anything with all the changes did I? Or more specifically, does US offer this guarantee? I don't know where she thinks this is available on AA because AA doesn't offer such guarantees.